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Sunday, March 3 • 1:00pm - 5:00pm
W02: Building a Sustained Culture of Process Improvement Using Workflow Analysis

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Using a train-the-trainer model, attendees will learn how to complete a workflow analysis from start to finish, and how to then instruct others in the organization to do the same. The ultimate goal of this approach is to build a work culture that empowers all staff to continually recognize and address issues, from simple to complex. The hands-on session will focus on common workflow issues; project scoping, prioritization, and management; and team building. Real-life examples will be used to demonstrate the methodology, and via group exercises participants will have an opportunity to practice various strategies for engaging with stakeholders to gather key data and secure buy-in. Presenters will also illustrate how to use freely available web-based tools for mapping and sharing workflows, and how to leverage these to accommodate different learning styles. At the conclusion of the workshop, participants will be provided with a practical workflow toolkit that they can scale to and deploy in their own work environment. This session is appropriate for beginners and those with some experience.
This workshops will be available to in-person attendees only and requires and additional ticket. 
It will not be available via the Online Conference. 
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Emily Campbell

Director of Document Delivery, University of Michigan-Ann Arbor

Rafael Escobar

Manager of Metadata Services unit, University of Michigan
avatar for Amy Gherardini

Amy Gherardini

Operations Manager of Document Delivery, University of Michigan
avatar for Heather Shoecraft

Heather Shoecraft

Training Specialist for Technical Services, University of Michigan

Sunday March 3, 2019 1:00pm - 5:00pm CST
Room 105
  3. Organizational Strategies