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SUN: 11am - 8pm | MON: 7am - 7pm | TUE: 7am - 6pm | WED: 7am - 1pm

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Monday, March 4 • 3:45pm - 4:30pm
S30: Telemetry and User Insights: How New Product Management Tools are Advancing Library User Experience

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This session will share the newest frontier and trends in data-driven product management with a focus on telemetry. It will also provide librarians with ideas for how to use targeted analytics to improve user interactions with library websites and materials.

avatar for Elizabeth German

Elizabeth German

Service Design Librarian, Texas A&M University
Elizabeth German is the Service Design Librarian at the University Libraries where she works to create high quality research and learning experiences for the Texas A&M community. Her areas of expertise and research include user experience, universal design, learning technologies... Read More →
avatar for Emma Waecker

Emma Waecker

Director of Product Management, EBSCO eBooks, EBSCO Information Services
Emma has been at EBSCO Information Services for 14 years, and is currently Director of Product Management for EBSCO eBooks. She is passionate about all things user experience, and has recently been focused on advancing the accessibility of the EBSCO eBooks experience, understanding... Read More →

Monday March 4, 2019 3:45pm - 4:30pm CST
Room 203
  7. Emerging Technologies & Trends