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Monday, March 4 • 11:00am - 11:45am
S11: Building a Sustained Culture of Process Improvement Using Workflow Analysis

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We present an overview of the trainer-the-trainer model our library has developed to build a culture of ongoing workflow analysis. Our session covers the entire process, including soliciting workflow proposals, evaluating them with an impact matrix, assembling and training a capable team, and managing the project from start to finish.
Speakers
EC

Emily Campbell

Director of Document Delivery, University of Michigan-Ann Arbor
RE

Rafael Escobar

Manager of Metadata Services unit, University of Michigan
avatar for Amy Gherardini

Amy Gherardini

Operations Manager of Document Delivery, University of Michigan
avatar for Heather Shoecraft

Heather Shoecraft

Training Specialist for Technical Services, University of Michigan

Monday March 4, 2019 11:00am - 11:45am
Room 203
  3. Organizational Strategies

Attendees (125)