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Tuesday, March 5 • 8:45am - 9:30am
S37: Have you tried turning it off and on again? Training non-technical staff to resolve eresource problems

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UTL sought to empower public service staff to resolve simple eresource problems, removing the need to escalate many user problems to technical support. Attendees will learn how to design a training program that allows non-technical library staff to more confidently provide user support for electronic resources.

Speakers
avatar for Eva Jurczyk

Eva Jurczyk

Electronic Resources Librarian, University of Toronto


Tuesday March 5, 2019 8:45am - 9:30am
Room 204

Attendees (187)