Registration Desk Open at AT&T Center, 200 level SUN: 11am - 8pm | MON: 7am - 7pm | TUE: 7am - 6pm | WED: 7am - 1pm All times list are in Central time (local Austin time zone)
UTL sought to empower public service staff to resolve simple eresource problems, removing the need to escalate many user problems to technical support. Attendees will learn how to design a training program that allows non-technical library staff to more confidently provide user support for electronic resources.
