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SUN: 11am - 8pm | MON: 7am - 7pm | TUE: 7am - 6pm | WED: 7am - 1pm


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Wednesday, March 6 • 8:30am - 9:15am
S74: Using TWINE to Teach Troubleshooting and Problem Solving

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Can e-resource troubleshooting and problem solving be taught? How can we engage staff new to e-resources without overwhelming them? How can we spread trouble tickets widely, freeing up staff time for other needs? Learn how Claremont Colleges used Twine to help staff triage and solve e-resource issues.

Speakers
MH

Margaret Hogarth

Claremont Colleges LIbrary
ER

Elizabeth Richey, MLIS, PhD

Claremont Colleges LIbrary


Wednesday March 6, 2019 8:30am - 9:15am
Room 204

Attendees (124)