Registration Desk Open at AT&T Center, 200 level SUN: 11am - 8pm | MON: 7am - 7pm | TUE: 7am - 6pm | WED: 7am - 1pm All times list are in Central time (local Austin time zone)
In this session, participants will learn how the University of Waterloo established standards around communication with users in their ticket based system for eresource access issues. The presenter will share the benefits and challenges to implementing these standards.
*This 15-minute short talk is one part of the 45-minute session.
