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Monday, March 4 • 2:45pm - 3:30pm
S20: Process mapping: How it helped one University streamline their eresources troubleshooting workflow and create efficiencies

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Process mapping is an emerging topic. It helps to improve workflows and identify where efficiencies can be made. This presentation will explain the purpose and steps to conduct process mapping. You will see how process mapping has been used at an instituion and how it has improved procedures.

Speakers
avatar for Courtney Bremer

Courtney Bremer

eResources Access Manager, University of Waterloo Library


Monday March 4, 2019 2:45pm - 3:30pm
Zlotnik 1/2

Attendees (225)