2019 Electronic Resources & Libraries Annual Conference: Full Schedule

11:00am CST

S13: How an Australian university created two new roles that are working together to analyse library collections and the user experience to improve both

Swinburne University in Australia recently created two new analyst roles for Library Resources and Customer User Experience that work together across both Student Administration and Library Services. Find out how this new initiative is using evidence to deliver the library collections, services, and spaces that our users want

Speakers

Tony Davies

Deputy Director, Library Services, Swinburne University of Technology

Tony started working as a librarian at Swinburne University on a 2 week contract in 1987 and he's still there, although he has taken on a number of different roles over the years. In 2016 the Library merged with Student Administration to form a new department Student Administration... Read More →

Daniel Howells

Customer User Experience Analyst, Swinburne University of Technology

Dan's current remit is to improve the customer experience across library services and enrolment administration, in large part by challenging assumptions with data. Dan commenced in university administration in 2010, within student accommodation. In 2013 he moved over the river to... Read More →

Michelle Morgan

Library Resources Analyst, Swinburne University of Technology

Michelle qualified as a Librarian in 2007 and initially worked in the public library sector. In 2009 she started working at the University of Western Australia in the Information Resources & Access Management department, and, in 2010, she was appointed in the newly created Ebook Librarian... Read More →

Monday March 4, 2019 11:00am - 11:45am CST
Room 105

5. User Experience & Promotion

Programming Type 101 Programming
Online Conference Availability Available On Demand
Keywords Data analytics, User experience
Audience Level 1. Foundation

2019 Electronic Resources & Libraries Annual Conference

11:00am CST

Tony Davies

Daniel Howells

Michelle Morgan

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