Dan's current remit is to improve the customer experience across library services and enrolment administration, in large part by challenging assumptions with data. Dan commenced in university administration in 2010, within student accommodation. In 2013 he moved over the river to Swinburne University working in student centres and enrolment coordination during a period of restructure and the implementation of new systems. In 2018 Swinburne were the first Australian university to combine the enrolment and library customer service roles in to one. There is nothing he cannot graph. Talk to Dan about Australia, gin, RPDR and how intersecting with student administration can improve university library services.